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May 2015

  Reforms on Track
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  CFO - A Catalyst For Change
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  India Outlook
Seeking reforms through ordinances
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  Customer Experience in a Multi-Channel World
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Never a Dull Moment
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Customer is King

Back in 2007, when Flipkart set out on its exciting journey, eCommerce was an unchartered territory. Online shopping was just a novelty, internet penetration was low and smart phones were still a long way off the radar. Today, eight years on, the market has changed dramatically with online becoming the default shopping option for lakhs of people. Customers have got used to selecting from among a large range of products and shop from the comfort of their homes. Flipkart stayed the course as the industry evolved and by keeping an unrelenting focus on solving customer problems, it has emerged as the undisputed leader in this very competitive marketplace. Though the competition for domination of this fast growing sector will become fiercer with the entry of global giants, especially Amazon, Flipkart is confident of maintaining and growing its share of the market. In a conversation with CFO Connect, Sanjay Baweja, CFO, Flipkart shared his views on where eCommerce is headed in India and how Flipkart intends to stay on top of the game



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